Shipping policy

Shipping Policy

Last updated: 1/29/2026

Note: The following policy applies exclusively to McChine Workholding Products (e.g., Fixture Plates and Accessories). All Manufacturing Services (Contract Machining and Production) are governed by our Manufacturing Services Terms & Conditions, which stipulate that custom-machined parts are non-refundable.

At McChine, LLC, we are committed to ensuring your orders are processed and delivered efficiently. This Shipping Policy outlines the terms and conditions for shipping products purchased from mcchine.com.

Order Processing

  • Orders are processed within 1-3 business days (Monday through Friday, excluding holidays) from the date of purchase.

  • You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates and Methods

  • Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order.

  • We offer the following shipping options:

    • Standard UPS Ground Shipping: Estimated delivery within 2-6 business days.

Delivery Times

  • Delivery times are estimates and depend on the shipping carrier and destination. We are not responsible for delays caused by carriers or unforeseen circumstances (e.g., weather, natural disasters).

  • Orders are shipped from our facility in Mount Juliet, TN.

Shipping Restrictions

  • We currently ship within the United States only. International shipping is not available at this time.

  • We do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us immediately at support@mcchine.com with your order number and details.

  • For damaged packages, please include photos of the damage to assist with resolving the issue.

Incorrect or Incomplete Addresses

  • Customers are responsible for providing accurate shipping information. If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Order Changes or Cancellations

  • Orders cannot be changed or canceled once they have been shipped. If you need to make changes, please contact us at support@mcchine.com as soon as possible after placing your order.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

McChine, LLC
3015 Leeville Road
Mt. Juliet, TN 37122
Email: support@mcchine.com