Cancellation policy

Cancellation Policy

Last Updated: 1/29/2026

Note: The following policy applies exclusively to McChine Workholding Products (e.g., Fixture Plates and Accessories). All Manufacturing Services (Contract Machining and Production) are governed by our Manufacturing Services Terms & Conditions, which stipulate that custom-machined parts are non-refundable.

At McChine LLC, we understand that plans can change, and we aim to make our cancellation process as straightforward as possible. Please review our cancellation policy below to ensure clarity and transparency:

Order Cancellations

  1. Before Shipment:

    • Orders can be canceled free of charge if the request is made before the order has shipped. To cancel an order, please contact our customer support team at support@mcchine.com with your order details.

  2. After Shipment:

    • Once an order has been shipped, cancellations are no longer possible. However, you may be eligible for a return or exchange. Please refer to our Return Policy for more details.

Custom Orders

  • Custom or made-to-order items, such as specially designed workholding solutions, cannot be canceled once production has begun. If you have concerns about a custom order, please contact us immediately to discuss your options.

Refund Process

  • Approved cancellations will be refunded in full to the original payment method within 5-7 business days. You will receive a confirmation email once your refund has been processed.

How to Request a Cancellation

  • Email us at support@mcchine.com. Include your order number and a brief explanation of the reason for the cancellation.

  • Our team will respond within 1-2 business days to confirm your request or provide further instructions.

We strive to provide the best possible service and are here to assist with any questions or concerns. Thank you for choosing McChine LLC for your workholding solutions.